PRIVACY & COOKIE POLICY

PRIVACY & COOKIE POLICY

Key Consultants CB is responsible for the processing of personal data collected by the site key consultants.es (the “Site”), as well as by the associated mobile applications (the “Applications”). Key Consultants CB is committed to protecting the privacy of users during their visit to our Site or to the Applications. By becoming a member of Key Consultants CB or by signing up to our website for either news or property alerts, you accept our privacy policy, which aims to answer all your questions regarding the processing of your personal data.

What data do we collect?

The data that you voluntarily provide us

By registering, signing up to our newsletter or by receiving property alerts  or by  completing a contact form or by modifying the data of your member account, Key Consultants CB collects personal information related to you that you have agreed to communicate.

Personal information mainly includes your email address and password, as well as information related to you and your property preferences, in particular the surnames, names, NIE numbers, telephone numbers, postal and electronic mail addresses, and expiration date, as well as any comments you may leave on the Site and its Applications after a stay.

When you provide us with information regarding your bank card, we suggest you register your data to facilitate future transactions that you can make on the Site or in the Applications. In case you agree, only the expiration date of your bank card and an identifier of the bank transaction are kept. This information may be used to make a subsequent payment through our secure payment platform.

You can also transmit your data through Facebook when you have expressly consented to associate your Key Consultants CB member account with your Facebook user account at the time of registering on the Site, through Facebook Connect.

YOUR BROWSING DATA

When you browse the Site or through the Applications, Key Consultants CB collects data related to your browsing session. Thus, we collect your browsing history on the Site pages visited, searches performed, opening of a of Key Consultants CB newsletters.

Key Consultants CB also uses cookies to store and access data (for more information, see the section What is our cookie policy).

WHAT DO WE DO WITH YOUR DATA?

The personal data collected related to you receive a computer processing with the following purposes:

(a) receive property alerts

(b) or receive newsletters

(c) to send personised communications

when you register on our site  the personal data  essential for processing are communication with  both you and Key Consultants CB and the purpose of your communication). In addition, these data are also processed in order to monitor the relationship with you the customer as well as for the accounting needs of Key Consultants CB, if any.

Sending communications regarding the service proposed by Key Consultants

Key Consultants CB will only sends 3 kinds of email:

  1. Emails pertaining to property alerts (you can turn this off within your private member account)
  2. News letters
  3. Private emails

We will never place you on a mailing list without  first obtaining your consent and you can delete your account data and registration information at any time by logging into your account and either changing your details and / or deleting your account.

Personalization and optimization of your experience

Thanks to the analysis of your navigation data and the indications you have given us on the website, we can send you personalized email messages property alerts/ messages related to the services offered by Key Consultants CB

Do we share your data with third parties?

The only time we would share your data with third parties is if you were to become a client of Key Consultant for any of the services that we offer. For example, if you were to use our accounting services then we would have to share information about you to the taxation office for the filing of your accounts. If you were to purchase or sell a property, your personal data would be needed to form part of the contract of sale or purchase,  that would need to be shared with the other party to the contract, notary, solicitor, bank or land registry.   In such circumstances you will be informed of how your data will be shared within our terms and conditions of business.

In the above context, your personal data may be transferred outside the European Economic Area.

Some countries can ensure a level of protection of their personal data lower than that guaranteed in Europe. In this case, Key Consultants CB undertakes to take all necessary measures to guarantee the protection and treatment of your personal data by our suppliers in accordance with the EEA legislation, particularly, through the application of contractual clauses type of protection of data approved by the European Commission or contract clauses previously authorized by the competent control authorities.

How long do we keep your data?

The personal data that you communicate through our website or that are related to your member account, as well as your browsing data, are kept for a period of 5 years from your last activity performed on the Site.

At the end of this period, your member account will be automatically deactivated, and you must create a new account if you want to save searches on our website.

What is our cookie policy?

Policy of use of cookies in the Site: The policy of cookies of Key Consultants CB informs you about the operation and purpose of the cookies used by Key Consultants CB and tells you how to manage your preferences with regard to cookies.

What is a cookie?

A cookie is a piece of information that is stored on your computer, tablet or mobile phone when you browse the Internet. Cookies allow the site to recognize your browser. They are mainly used to preserve your preferences in memory. They do not cause any harm to your device. They allow, for example, to personalize the contents that you consult. Obviously, you have the possibility to deactivate or prevent the placement of such cookies (see the “help” section of your Internet browser to configure these functions).

How do they work on Key Consultants CB?

By browsing the Key Consultants CB site, you authorize us, through a cookie  consent, to collect the data of your navigation. These data are then used to  by sending newsletters.

These cookies can be registered by us and by third parties, to be used in measurement tools and advertising reorientation campaigns.

The data from these cookies can be kept for up to 10 years. We remind you that you can delete your cookies at any time (see the “help” section of your Internet browser to configure these functions).

Note: if you choose not to accept some cookies, you may not be able to use some features of our site.

What kind of cookies does Key Consultants CB use?

Technical cookies: essential to ensure the proper functioning of our service. Functional cookies: allow you to remember your preferences. Analytical cookies: they are useful to observe the way in which you use and browse the site. The data we collect includes mainly the pages that you consult, open and close, the type of browser and the device you use, as well as other information such as the number of clicks made on a specific page. This collected data is anonymous and does not reveal your identity.

How do we protect your data?

Key Consultants CB carries out all the necessary technical and organizational measures to protect your personal data against any access, modification, destruction or disclosure. For this, we have implemented the following security measures:

  • Our internal computer network, our servers, as well as the Site, have technical measures that allow us to guarantee the highest degree of security for your personal data.
  • Likewise, we regularly audit our security measures, in order to guarantee their effectiveness.
  • Access to your personal data is strictly reserved for employees and subcontractors of Key consultants CB, and only for the correct processing measures and for which you have given your consent.
  • Any illegal intrusion in our database provokes an immediate alert and the implementation of the necessary actions.
How to access your data or ask for the deletion of your member account?

In accordance with the General Data Protection Regulation No. 2016/679, you have the right to access, rectification or deletion of your personal data, to the limitation of the processing that is made of them, to the opposition to said processing and to the portability of your data. To do this you can send your request by sending an email to hola@keyconsultants.CB. Or by telephone on 871 046 034.

You also have the possibility to submit a claim to the Spanish Data Protection Agency, the control authority in Spain.